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Durham,11:18 PM
Mon Mar 15
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You are browsing the archives of Awesome Customer Support.
Another quickie:
We’ve been experiencing some problems with emails going out today due to a large amount of traffic coming from the CNET/Webware article that ran earlier today. Emails appear to be sending normally now, and we will be resending confirmation emails that some people did not get when they signed up today. There are only [...]
If you’ve been reading this blog for long, you know that over here at Shoeboxed, we take pride in our customer support. We want everyone to get the information and access that they need from us, and we work hard to make sure that if you have a question or need something from us, you [...]
Shoeboxed has some pretty new technology, and a lot of awesome features. In order to get a grasp on all you can do here, and how to best organize your receipts, it can be helpful if somebody walks you through it.
Since we can’t head over to your house and sit down with you, we decided [...]
Just a quick announcement: We are in the final stages of upgrading our servers right now. Once this is done, there should be a noticeable improvement in the speed of the website. These changes will likely go into effect this weekend.
Due to some more advanced processing of receipts in our Receipt Mail-In scanning operations and [...]
Just wanted to take today’s blog to give out a couple of reminders (for our veteran users) and just useful tips (for the surge of new users we’ve had recently).
As you explore Shoeboxed.com and start getting your receipts organized, I wanted to remind you that you can call us for help any time.
Call us if [...]
We have always been dedicated to making the Shoeboxed website as easy-to-use as possible. Part of that mission is to provide extensive and helpful support on the site. We provide personal responses to all emails that come in (send to help@team.shoeboxed.com) and we answer all our own phone calls (give us a ring at 1-888-369-4269). [...]
Over here at Shoeboxed, we’ve always been dedicated to the personal approach. We talk with users face-to-face, over the phone, and via e-mail everyday. We recognize how important it is to give you whatever help you need to get the most out of our service.
For a while there, all the calls that came into Shoeboxed [...]
Would you like to feature Shoeboxed on your blog? Is there a story that you want to share on the Shoeboxed blog? Has Shoeboxed’s new website made your life easier? Let us know.
We love feedback! If you have questions, suggestions, or compliments, please feel free to share them with the Shoeboxed team by sending me [...]