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Posted by on Aug 1, 2008 in Uncategorized | 2 comments

Be Careful About Restocking Fees

Many people that are signing up for Shoeboxed ask about returns and exchanges. If you have a scanned copy of a receipt that is printed out from Shoeboxed, is that going to cut it when you go in to return or exchange something? There may be some exceptions, but the very large majority of retailers will accept a scanned copy of a receipt as long as it is readable and the bar code is not compromised in any way. We’ve never had any one complain about taking in a Shoeboxed receipt and not having it accepted.

There are some things that you do want to make sure in general with returns, though. One is the elusive restocking fee. Some stores charge you when you return an item for what it costs them to restock it. This can be up to 15%, which is a pretty penny if the item is over a few hundred dollars.

I wanted to post an email here that has been around on a couple of other places on the Internet about Best Buy’s restocking fee policy. Just wanted to let you know about these policies so you can be a smart shopper! Shoeboxed had nothing to do with the content, and doesn’t endorse the rant necessarily. Just wanted you to see it :).

Best Buy has some bad policies…. If you purchase something from, Wal-Mart, Sam’s Club, JC Penny, Sears, etc., and you return the item with the receipt, they will give you your money back if you paid cash or credit your account if paid by plastic.

I purchased a GPS for my car, a Tom Tom XLS from “Best Buy”. They have a policy that it must be returned within 14 days for a refund!

So after 4 days, I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic just as I received it, including the receipt.

I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said there is a 15% restock fee for items returned.

I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 dollars for you. I said all you’re going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that’s the store policy.

I said if more people were aware of it, they would not buy anything here! If I bought a $2000.00 computer or TV and returned it, I would be charged $300.00 dollars restock fee? She said yes.

I said OK, just give me my money minus the restock fee. She said since the item is over $200.00 dollars, she can’t give me my money back!!! Corporate has to and they will mail you a check in 7 to ten days!!

I said “WHAT?!” It’s my money!! I paid in cash! I want to buy a different brand. Now, I have to wait 7 to 10 days. She said, “Well, our policy is on the back of your receipt.”

I said, do you read the front or back of your receipt? She said well, the front! I said so do I. I want to talk to the Manager! So the manager comes over. I explained everything to him and he said, well, sir, they should have told you about the policy when you got the item.

I said, “No one has ever told me about the check refund or restock fee. Whenever I bought items from computers to TVs from Best Buy, the only thing they ever discussed was the worthless extended warranty program.”

He said, “Well, I can give you corporate phone number. “I called corporate. The guy said, well, I’m not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item. You can keep your gift card, I’m never shopping in Best Buy ever again, and if I would have been smart, I would have charged the whole thing on my credit card! Then I would have canceled the transaction. I would have gotten all my money back including your stupid fees! He didn’t say a word!

I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don’t tell you about all the little caveats.

So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy.

  • http://listen.grooveshark.com Alejandra Valdes

    Best Buy sucks so hard core when it comes to returning items. I’ve had several friends have issues with their restocking fees. It’s just plain out ridiculous and another sketch way to get more money out of poor Joe Schmoe.

    Not sure if this would work for most cases, but I went and bought a DSLR and they didn’t have the one I want, just the model. So I took the model, taking a HUGE change that it could be broken since god only knows how many people had played with it. We asked about their return policies and then the words “restocking fee” came out of the sales persons mouth. I looked at her and said, “I’m not paying a stupid restocking fee for a display model camera.” So she rings me up and wrote “no restocking fee” on my receipt. The camera ended up working fantastically so I didn’t have to return it, so I really have no idea how I would have been treated if I had to return the item…the point is….talk the sales persons ear off until you get all the facts. Best Buy sucks the big one. People are better off shopping for things from discount wholesalers online, it just saves time and you can always return it to get your money back! The beauty of the internet <3

  • http://www.shoeboxed.com Dan

    Follow up on Best Buy receipt policies from The Consumerist: http://consumerist.com/5033095/best-buy-calls-you-an-asshole-for-not-showing-your-receipt