The Tech Your Business Needs to Improve Customer Service

Customer service is one of the most important components in a business. This is because the profitability of a business is dependent on the satisfaction of the customers. When the customers are happy, they not only buy from you, but you also have better chances of retaining them for the long-term.  Additionally, they act as an advertising tool for your company.

Therefore, as a business owner, it is essential to keep up with the customer demands and serve them well by employing the best technologies. Some of the technologies that you can use include:

Mobile Apps

A mobile app is one of the tools that you can use to boost customer satisfaction. An app gives your customers easy access to information straight from their mobile devices. It is a tool that can boost interactions because the user doesn’t have to key in a website URL every time they need contact with the business. Users will be able to complete transactions with just a few clicks and that speedy and stress-free process makes them happy.

Help Desk Software

This is another tech solution that helps companies to resolve customer issues fast. One of the key uses of the software is ticket management. All the customer tickets are saved in the system with specific tags. It also keeps track of the solution offered. By using helpdesk software, your business can resolve issues faster and more accurately. Additionally, agents will be notified when there is a new ticket and this ensures that no ticket goes unnoticed.

Chatbots

Chatbots can be used in businesses to give customers instant responses. Chatbots can understand the language used by the customer and provide accurate answers. It is an application that is used to give instant replies to queries so that the customer does not have to wait for the next available customer service agent. Some of the areas where you can use bots to improve customer experience include order processing and Facebook Messenger.

IoT

IoT is another tech concept that can help take customer service to the next level. The concept is expected to give businesses a better understanding of the needs and interests of the customers. Decisions made from such insights can boost service delivery, which translates to better customer satisfaction.

Social Media

One of the best places to socialize and communicate with customers is the social media. Consider offering customer support through social media messaging resources such as Facebook Messenger. Additionally, monitor your brand closely and respond to mentions by your customers, both positive and negative. Also, engage customers and prospects by sharing meaningful posts and doing some live videos. 

Website Live Chat

Website live chat is essential for the sake of the customers who require immediate attention. It is a much faster way to communicate with your customers compared to emails. Customers can get their answers as soon as the question is posted. The strategy can be used to attract new website visitors to stay longer and convert.

By investing in the right tech, you will boost customer satisfaction and retention. Remember it is cheaper to retain your old customers than to get a new one and thus invest heavily in those who are already buying from your business. 

7 Strategies for Improving Employee Satisfaction

Looking after employees and ensuring their satisfaction has become one of the biggest issues for companies to address today. With no shortage of job openings for experienced and qualified individuals, companies need to work on retaining their best employees or risk losing them to the competition. Employees who are dissatisfied with their role are not only more likely to grab an opportunity to leave your company; they’ll also be less engaged with their tasks and may be suffering from a lack of motivation. All of these can lead to decreased productivity and a loss of reputation for your brand.

So, it’s clear to see that investing in employees isn’t just good for your workforce; it also has a wide range of benefits for your business as a whole. After all, your employees are crucial to your company – they are the ‘backbone’ that it simply can’t do without. If your productivity is lacking and the passion has gone from your workforce, here are some ideas that you may want to implement to turn things around.

#1. Employee Training:

First and foremost, it’s important to acknowledge that the majority of employees don’t want to be stuck doing the same job all of their life. Offering opportunities for extra training, improvement, and progression within your companies shows employees that you care about their individual career development and want to support them as much as you can in achieving their career goals. Employees who know that you’ll reward what they put in with promotion and career growth opportunities are far more likely to be closely engaged with their work and dedicated to producing excellent results, every time. Training for employees could be in the form of an online university degree, corporate training classes, or on-the-job apprenticeship-style learning. If you are looking at training for companies, you can find in house training options on findcourses.co.uk.

#2. Good Communication:

In addition to an excellent range of in-house training opportunities, clear and honest communication is another big requirement for many of today’s employees. Nobody wants to work for a company which refuses to keep them in the loop about the developments that affect them more than most. Ensure that you are regularly checking in with your employees to keep them up to date with any changes, new developments, and big business decisions that may have an effect on their work. In addition, you should create a culture of clear communication; consider an open-door policy, and make sure all employees know where to go if they have opinions, concerns, ideas or anything else to share. Employees who feel that their views, ideas and opinions are heard and taken on board are more likely to feel valued, appreciated and satisfied at work.

#3. Ask for Feedback:

One of the best ways to determine how to make the work experience a better one for your employees is to simply ask them! Since everybody is different, it’s important to understand that there’s no ‘one-size-fits-all’ method of improving the satisfaction and motivation of all employees. However, you can get a general idea of what the majority of your workforce want by providing them with an employee satisfaction survey or asking them to come and give you their ideas for improvement at any time. Bear in mind that employee satisfaction is something that you can constantly be working on and improving, so don’t limit feedback to surveys only.

#4. Offer Incentives:

Giving your employees something more to work for on top of their basic salary is one of the best ways to boost motivation and improve productivity within your workforce. However, this doesn’t always have to be the opportunity to train and move up the career ladder; sometimes, smaller incentives can work just as well. Incentives, perks, and rewards can make the workplace a more fun and enjoyable place to be, which is just as well since your employees will be spending the majority of their week at work. For example, you could consider offering extra days off, the opportunity to come into work wearing casual clothes, a paid lunch break, or even a nice meal out with the boss to employees who hit their targets for the day, week, or month. If your workforce is made up of various teams, you could even turn it into a friendly competition with small prizes such as boxes of chocolate, bottles of wine, and shopping vouchers.

#5. Health and Financial Benefits:

What can your employees get for working for you that they wouldn’t have access to with a different employer? If the answer is nothing or not much, then you’re putting your company at risk of losing some of its best staff. Today, it’s becoming increasingly important to provide employees with health and financial benefits. For example, it’s now become a legal requirement in the UK to arrange for your employees to pay into a pension; you could take this one step further by offering to pay in more than most employers do. Health benefits are also very attractive to employees; consider teaming up with health insurance companies to offer private health, dental and optical care to your employees and their families.

#6. Appreciation and Recognition:

Sometimes, it’s the smallest things that make a company a great place to work when compared to others. If you’re on a tight budget and are unable to invest significantly in your employees, that doesn’t mean that there’s little you can do to improve satisfaction levels within your workforce and boost productivity as a result. In fact, one of the biggest contributing factors to high levels of employee satisfaction is appreciation and recognition. Simply saying ‘thank you’ to your employees for all their hard work after a long day or week can go a long way in making sure that they know everything they do for your company is appreciated and noticed. Recognising your best employees with small awards ceremonies or an ‘employee of the week/month’ scheme can help to build a better morale in the workplace and incentivize employees to be more engaged with tasks.

#7. Greater Autonomy:

Last but not least, giving your employees more control over their work can lead to higher satisfaction, engagement and motivation levels. Employees who are able to choose working hours, make their own priorities regarding what needs to be addressed and choose where they work from at least some days of the week tend to be more satisfied in their roles and produce better results. It’s for this reason that many companies have evolved to allow employees to work from home where appropriate. Not only is this better for the employee, it can also have several benefits for your company, particularly when it comes to running costs. If possible, allowing employees to work remotely on a permanent basis means that you can avoid hefty investments in buying, renting, and maintaining office space and equipment. Even if you’re unable to let your employees work from home, there are several things that you can do to allow them more control over their work and environment. For example, you could allow employees to choose which tasks they work on during any given day, or which clients they are assigned to dealing with.

Your employees are one of the most crucial and important parts of your business, so it makes sense to invest in their job satisfaction.

 

 

What Types of Business Insurance Do I Need as a Contractor?

There are several kinds of insurance any small business needs, and there are types of insurance that contractors need that other businesses may not. That is aside from the insurance customers may require from their contractors before they even consider hiring them for work. But what type of insurance is essential for contractors in particular? Let’s address each in detail.

Worker’s Compensation

If you have employees, you are probably legally obligated to have workers compensation insurance. In this instance, you could be hit with a fine for not having it. Worker’s compensation rates are based on the risk and hazards associated with the work. Worker’s compensation insurance, along with general liability insurance, is often the minimum insurance you need to prove you have to be considered by many clients.

Liability Insurance

Contractors are typically professionals paid for their expertise or their skills. If you make a mistake, you’re on the hook for the consequences. Professional liability coverage provides a measure of protection from the worst consequences. This type of liability insurance could protect the contractor if they cause injury to someone at a work site, by paying the victim’s medical bills. That’s why many contractors should consider getting professional liability insurance in addition to general liability insurance.

General liability insurance should be seen as essential for contractors. General liability insurance provides protection for you and your assets after an accident or disaster. It would cover the medical bills for someone who is injured when visiting your worksite or pay the bills if your equipment was used incorrectly. Liability insurance will also help you cope with damages and costs after the judgment has been passed.

General liability insurance can also provide the next level of coverage, paying the bills above and beyond the coverage provided by your company’s commercial auto insurance. You will want to ensure you have coverage so buy contractors insurance at next-insurance.com to get the coverage you need at a reasonable rate.

If you damage someone’s property or if your business is in any way, shape, or form responsible for them not being able to use their property, liability insurance will have you covered. Some liability insurance will even protect you against copyright claims or, in the case equipment installed by your company, damage caused.

The cost you pay on liability insurance will largely depend on the level of risk of your business. For instance, if you’re in a low-risk business, you might want to seek coverage under a business owner’s policy over liability insurance. Those who are in a line of business with higher chances for damages, such as roofing or those in highly specialized trades, will usually require the biggest insurance coverage.

You should also know that there are limitations to liability insurance. For instance, there are some limits on fire damage during construction or medical costs for injuries to workers who may not be covered under workers comp.

Commercial Auto Insurance

Personal auto insurance doesn’t cover accidents when you’re driving a personal vehicle for work, whether you’re making deliveries to a customer or driving to a work site. Commercial auto insurance typically covers you if you’re driving someone else’s vehicle for commercial purposes, such as using someone else’s vehicle to pick up supplies.

Disability Insurance

Contractors are, by definition, self-employed. You should have disability insurance to pay your loss of earnings if the injury is bad enough to keep you away from the job long-term. Disability insurance typically waits a few weeks before kicking in. Short-term disability pays out for up to twelve weeks, while long-term disability provides coverage after short-term disability insurance ends.

Disability insurance is critical if you’re doing potentially dangerous work like working in construction. You should consider securing disability insurance even if your job is rather mundane since a car crash could sideline you for months, preventing you from earning a living even as the bills pile up.

A Performance Bond

A performance bond generally means the work will be done to the necessary standard, though the bond money may be released if the contractor cannot complete the repair. For example, a performance bond may release the money to finish a project if the contractor is injured on the job and unable to finish the work themselves. The performance bond prevents the contractor from being sued for damages because they didn’t finish the work on time and to specification.

Errors and Omissions Insurance

Errors and omissions insurance pays out when someone sues you for poor performance or non-performance. This type of insurance is common for professionals like accountants and attorneys. Engineers and other consultants should have errors and omissions insurance.

Conclusion

Failing to carry the necessary insurance could cost you jobs. Trying to work without full insurance coverage leaves you vulnerable to lawsuits and costly bills that could cost you your business, personal assets, or both.