Live Chat with Our Customer Support Team

Hey Shoeboxers!

Today, we’re excited to announce a new feature in your online Shoeboxed account.  From now on you can chat directly with a customer support representative, right from inside your account!

All you have to do is click the blue “Chat with Us!” bar on the bottom right of your Shoeboxed account, and you’ll be immediately connected with a Shoeboxed employee that can help you navigate your account, give you tips and answer any questions you may have.

Our representatives will be available Monday to Friday, 9a.m. until 6p.m. EST (except on major holidays). If all operators are busy, the “Chat with Us!” bar will be hidden. But don’t worry– you can check back later or send us a quick email at!

Please note that our live chat is operated by Shoeboxed US. If you’re a customer of Shoeboxed Australia, please contact them at 1300 00 1333 or!

If you have any feedback or questions about our new live chat feature, please reach us 24/7 at or give us a shout on Twitter @ShoeboxedHelp.

Stay Organized,

The Shoeboxed Team

Author: Emily Farrar

At Shoeboxed, Emily focuses on keeping our users happy and engaged. She is a graduate of UNC-Chapel Hill with a degree in Public Relations and an avid Tar Heels fan. She enjoys traveling, staying active and spending time with her six-year-old Maltese, Madam.