Have a lost receipt? Perhaps you have misplaced it somewhere? Don’t worry; we got the answers and a solution for you.

We cover how to get a lost receipt from Lowes, Walmart, and other stores, as well as show you a popular method for keeping track of your purchases.

How do you get a lost receipt reissued?

For any lost receipts, the easiest way is to go to the original place of purchase. Most stores can look up your purchase and print you a new receipt if your method of payment was a credit or debit card.  

Quite often, stores can print customers a new receipt because they keep a record or copy of the purchase in their system. However, it is recommended that you contact the store to see if reprinting a new receipt is possible.

If an item was paid in cash, locating your receipt on the store’s system will be difficult because there is no proof of identification of the purchase. When you pay with a card, the last four digits are recorded. You can bring that card back to the store as that will serve as proof that you made the purchase. Unlike using a card, there’s no connection between you and the cash you paid with. 

So, when making a purchase with cash, make sure you don’t lose the receipt or use a receipt tracking app to keep track of it. 

Can I return a product without a receipt?

It depends on the store. You are required to show your receipt when you make a return or an exchange because receipts serve as proof that you purchased your item at the store.

If your method of payment was with a card and you are trying to return an item according to the store’s return policy, the store might be able to find your purchase within its system. You should explain the situation so that the staff can try to look up your purchase in their system. 

If the staff is able to find your purchase, you might have to show some form of identification to return your item without a receipt.

How to track a package if you lost the receipt

There are a couple of ways to track your package without a receipt. 

First, if you are the sender, you can contact the recipient if the package arrives. Asking is one of the simplest ways to know if the package was delivered without needing to track it.

If you are the receiver, you should contact the courier company if the package hasn’t arrived yet. The company could give you information about your package if you give them details.

Sometimes, you can check the confirmation email that the store sent to you. It should have the tracking number.

How to get a lost receipt from a store

Each store or department has its own way of searching for lost receipts. We will break down the most common stores.


The following is Lowe’s policy for returns without a receipt.

Lowe’s return policy without a receipt:

It states that your receipt can be retrieved by using the original credit card, checking account number, MyLowe's card or your phone number. 

For returns without a valid receipt, than Lowe's, at its discretion, can issue in-store credit for the item's current selling price. 

For any returns, you need a valid picture ID when there is no proof of purchase.
Lowe’s return policy without a receipt

Depending on how long ago the purchase was, they can find the purchase in their system if you used a card.

Here is a tip: if Lowe’s is your go-to home improvement store, use their MyLowe’s card or have a Pro account so you can keep your receipts digitally on your account for many years.

Home Depot

According to Home Depot’s return policy, they might be able to locate your receipt if the purchase was with a credit or debit card and within 30 days of the purchase date. 

If you have their Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, they can locate any of your receipts within 365 days of the purchase.

Here is Home Depot’s return policy link for more information.


You can look up a lost Walmart receipt through their website:

Walmart receipt lookup system

Input your purchase location. Then enter your purchase detail such as the purchase date, type of card that was used, the last 4 digits of the card, and the total amount of the receipt.
Walmart receipt lookup system

To find a lost Walmart receipt, input your Walmart store location, the purchase date, the type of card you used, the last four digits of the card, and the total amount spent. Afterward, you can view and download a copy of the receipt. Walmart’s receipt lookup system only works if your method of payment was with a card.

If you have used cash for the purchase, then you need to contact Walmart’s customer service to locate your purchase. It would be best if you went to the physical store where you purchased your item for their customer service. 

If you have a Walmart account, your purchases and the payment method are automatically saved in your account. To find it, go into your history to view your purchase receipt.


Like the above-mentioned stores, Target staff can try to look up your receipt. You should bring your item along with your payment method. At the Guest Service counter, the staff will help you out. 

For any online purchases at Target, you may need to refer to your order’s delivery and shipping information. 

If you have a Target account, there might be a barcode related to your purchase. You can show that barcode to the staff.Read more about Target’s return policy and making a return or exchange without a receipt.


If you lost your USPS receipt, that also means you’ve lost your tracking number. 

Unfortunately, USPS does not have a way to reissue you a receipt. That also means they cannot locate your item’s tracking number. Here are a few things you can do to find your USPS tracking number.

You should have received a mail receipt at the post office. There, you can find your lost USPS tracking number. 

Another way is to use an email confirmation to find your tracking number. If you bought something online and they use USPS for delivery, you should have received a confirmation email from the store. You can check the tracking number there. If not, you can contact the store and give them your information, and they should be able to give you your tracking number.

In all other cases, it is best to wait for the package delivered. There’s a chance your package did not get lost in transit and will arrive safely at its destination.

Use a receipt tracking app to manage your receipts

According to GreenAmerica, more than 37% of customers throw away or lose their receipts. If you keep losing your receipts, consider using a receipt management app. There are plenty on the market, such as Rydoo, Neat, Dext, Wellybox, and Shoeboxed.

With Shoeboxed, you can store and keep track of your receipts on the go and avoid the hassle and stress of not being able to find receipts for items you’ve purchased and want to return. 

After scanning your receipts with the Shoeboxed app, you can easily search for them and pull them up on your phone in case you want to make a return or exchange. Other app features include creating weekly or monthly reports and downloading them as a pdf.

For small business owners, you can use Shoeboxed’s Magic Envelope service. The Magic Envelope is extremely convenient, where you can send all your receipts and other business expenses in a prepaid envelope to Shoeboxed’s processing facility. Then, all your receipts will be in your Shoeboxed account. There, you can organize and manage your receipts and other expenses.

In closing

Use these tips to help you find your lost receipt or tracking number. 

To avoid having any more lost receipts, consider using an app to manage your receipts and take pictures of them the moment they are handed to you.

About Shoeboxed!

Shoeboxed is a receipt scanning service that supports multiple methods for receipt capture: send, scan, upload, forward, and more!

You can stuff your receipts into one of our Magic Envelopes (prepaid postage within the US). Use our receipt app (iPhone, iPad, and Android) to snap a picture while on the go. Auto-import receipts from Gmail. Or forward a receipt to your designated Shoeboxed email address.

Turn your receipts into data and deductibles with our expense reports that include IRS-accepted receipt images.

Join over 1 million businesses scanning & organizing receipts, creating expense reports, and more—with Shoeboxed.

Try Shoeboxed today!