Introducing Our Brand New Help Desk!

We’re thrilled to announce our new Help Desk, which features a completely redesigned interface and new articles that make it easier than ever to get answers to your questions.

Tracking receipts shouldn’t suck, and neither should getting help when you need it. We’re thrilled to announce our new Help Desk, which features a completely redesigned interface and new articles that make it easier than ever to get answers to your questions.

Head over to support.shoeboxed.com to check out the new site and try our new and improved search feature. If you can’t find what you’re looking for, there are easy ways to contact us via phone, email and chat, right from the page.

If you have any questions or feedback about our new Help Desk, feel free to get in touch with us via the normal channels or give us a shout on Twitter at @ShoeboxedHelp.

Meet Our Newest Team Member, Colton!

In this month’s Team Spotlight, we interview our newest team member, Colton, who now heads our customer support department as Lead Customer Advocate.

It’s time for everyone’s favorite monthly feature: The Shoeboxed Team Spotlight! Each month we interview a member of our team so you can get to know the people helping you get organized.

In this month’s spotlight, we’re thrilled to introduce another member of the Shoeboxed team:

10270577_713736948678441_2710037300827001684_nColton Roberts, our new Lead Customer Advocate! Colton comes to us straight out of college with lots of awesome internship experience, and we’re thrilled to have him on board. If you contact our support department, make sure to give Colton a warm welcome!

Shoeboxed: Hey Colton! To get started, why don’t you share a bit about yourself?

Colton Roberts: Sure! So I was born in Virginia Beach, VA, and then moved to Greenville, NC, after second grade. I lived there until I graduated high school and moved on to major in Finance and Entrepreneurship at North Carolina State University. GO PACK!

SBX: While we’re sure not everyone in the office will support that statement, it’s certainly great to have some friendly rivalry between the local ACC teams around here. :) Anyway, how did you come to join Shoeboxed?

CR: I was searching for jobs back in May and saw an internship with a startup called Shoeboxed; I was hooked after reading the description, so I checked out the website and applied for Lead Customer Advocate! The team atmosphere and startup mentaility was exactly what I was looking for after interning at a startup during college

SBX: We’re so glad you found us! So how are you adjusting to life in the “real world?” We know it can be tough for some recent graduates.

CR: I’m actually adjusting really well! It’s a lot different than the college life, but it’s not as difficult to adjust when you work at an awesome place like Shoeboxed. Can’t beat the Shoeboxed Team, Darts, and Red Bulls!

SBX: Aw, shucks. We love that company pride. Why don’t you share with our readers what all you do around here?

CR: I’m the Lead Customer Advocate here at Shoeboxed so I’m kind of all over the place, but mostly I’m helping our customers get the most out of the product and keeping them engaged. I’m currently working on some new projects to revamp our online knowledge base and increase our customer satisfaction!  I’ve also been part of the Code Camp here at Shoeboxed where I’ve been learning Ruby on Rails, which is really exciting.

SBX: Nice! Even though you’ve only been with us for about a month, what’s your favorite part of your job so far?

CR: Definitely being able to work on a bunch of different things at once and always having something to do. It is also really awesome talking with our customers and hearing how much time our product has saved them in one way or another, whether it’s saving time or money or something else. Just last week one of our customers told me that Shoeboxed helped to save his marriage!

SBX: Keeping track of expenses can be pretty stressful, but wow! That’s pretty cool– we’ve definitely never heard that before. So outside of your daily duties, why is working at Shoeboxed awesome?

CR: So many reasons! The people here are incredible and the atmosphere is amazing! There are always a couple people down to get beat in darts throughout the day and then get back to work.

photo (9)SBX: You’re right– I don’t know what we’d do without ping pong, darts and corn hole in the office. :) Now, let’s chat a bit about non-work stuff. When you’re not working, what would we find you doing?

CR: Sure. Now that summer is here, I’d say my biggest hobbies are either going to Topsail Island on the weekends or hanging out at the pool with my friends. I also have recently gotten into homebrewing with a couple of my roommates and we’ve been working on the perfect Double IPA!

SBX: That’s really cool! You’ll have to bring some into the office for everyone to try sometime. Now give us your best tip for staying organized!

CR: My biggest way to stay organized is to add everything I have planned into my Google Calendar; it really helps me get all my stuff done on time!

SBX: Same! Google Apps has a bunch of great tools. Now, switching gears a bit, you still live in Raleigh, but our office is in Durham. What do you think about Durham so far– what’s your favorite part?

CR: Definitely the restaurants! I’ve been trying a bunch of different places with my fellow coworkers and am really enjoying that.  Durham is so much different than Raleigh that I want to try to soak up as much as possible.  My knowledge of Durham continues to grow and I’m planning on moving here in July!

SBX: The Bull City has an awesome food scene, and you can’t beat a short commute. :) In closing, give us your six word memoir..

CR: “Well, I thought it was funny.”

SBX: Ha! Good one. Thanks for taking the time to chat, Colton!

Stay tuned next month for an interview with another awesome Shoeboxed team member, and in the meantime, stay organized out there!

 

Live Chat with Our Customer Support Team

Hey Shoeboxers!

Today, we’re excited to announce a new feature in your online Shoeboxed account.  From now on you can chat directly with a customer support representative, right from inside your account!

All you have to do is click the blue “Chat with Us!” bar on the bottom right of your Shoeboxed account, and you’ll be immediately connected with a Shoeboxed employee that can help you navigate your account, give you tips and answer any questions you may have.

Our representatives will be available Monday to Friday, 9a.m. until 6p.m. EST (except on major holidays). If all operators are busy, the “Chat with Us!” bar will be hidden. But don’t worry– you can check back later or send us a quick email at help@team.shoeboxed.com!

Please note that our live chat is operated by Shoeboxed US. If you’re a customer of Shoeboxed Australia, please contact them at 1300 00 1333 or help@team.shoeboxed.com.au!

If you have any feedback or questions about our new live chat feature, please reach us 24/7 at help@team.shoeboxed.com or give us a shout on Twitter @ShoeboxedHelp.

Stay Organized,

The Shoeboxed Team