The Story of the Five Dollar Bill

Here at Shoeboxed, we know that our customers are the best in the world. We do our best to bring you a magical experience every time you interact with Shoeboxed, but sometimes we can’t help but be humbled by how wonderful you all are! This story of one customer’s incredible generosity made our month, and we’re excited to share it with you.

Here at Shoeboxed, we believe know that our customers are the best in the world. We do our best to bring you a magical experience every time you interact with Shoeboxed, but sometimes we can’t help but be humbled by how wonderful you all are!

Last week, we received a Magic Envelope filled with all the usual paper clutter– receipts, bank statements and similar stuff. As one of our operators was scanning the last few papers, a five dollar bill fell out. We did what we always do — write a quick note to let the sender know that they had accidentally included some cash or coins in their envelope, stick it to the offending currency and put it back in the return envelope. No big deal.

A few days later, we got a tweet from Drew Golden, founder and managing director of Golden Capital Partners, thanking us for returning his $5 and starting that he wants to donate the money to a charity of our choice. It was the most original and awesome way to thank us for great customer service that we’ve ever experienced! So, we tweeted back to Drew at @GoldenCapital1 that we had chosen the American Cancer Society as the charitable recipient in a tweet and went on about our day.

Drew Golden TweetOn Wednesday, we got another tweet from Drew letting us know that he had donated $500 instead of just $5 to the American Cancer Society in honor of our honesty and fantastic customer service. We were floored by his generosity and humbled that he did this all because of a five dollar bill.

Drew included the hashtag #payitforward in the tweet, and that got our minds churning here at Shoeboxed about how we can do exactly that here in our local community. Stay tuned to follow our mission to give back in 2014, and of course, a big thank you to Drew for being an awesome customer and for his generosity!

3 Energy Draining Tasks to Systemize If You Want More Time to Wow Your Customers

Running a small business can be brain draining when you have a larger retail store to contend with in your community. Needless to say, cutting down on repetitive tasks that cause you a lot of stress while you focus your time and energy on satisfying existing and new customers isn’t always easy. In this post, Owen McGab Enaohwo from SweetProcess shares with us his three top methods for systemizing your small business or Mom & Pop shop.

This post is brought to you by SweetProcess. SweetProcess allows you to quickly and easily systemize procedures for repetitive tasks in your business so that your employees know what to do and so you can focus on growing your company!

Running a small business can be brain draining when you have a larger retail store to contend with in your community. Needless to say, cutting down on repetitive tasks that cause you a lot of stress while you focus your time and energy on satisfying existing and new customers isn’t always easy.

We’ve put together a list of three time wasting tasks that can and should be systemized.  

1. Reduce Time Spent On Scanning By Digitalizing Important Documents  

With a filled-to-the-brim filling cabinet and an already paper-flooded work table, scanning them yourself just doesn’t work! Your best bet would be to get the work done by others.

Shoeboxed prepaid envelopes help you get this work done. Each month, you can simply fill the envelopes with bills, receipts and other documents and mail it to them. Once your documents are safely received, the Shoeboxed team will scan, digitalize and turn them into useful data for you. This system also works for when you have multi-page documents.

The best part is that you don’t need to waste any more time in front of a scanner. All of your documents are digitalized into an accessible archive. To make life easier for you, there’s also the option of completely shredding and recycling your paper through your Shoeboxed account. That’s a complete paperless lifestyle!

2. Eliminate Headaches from Calculations by Automating Your Expense Reporting With Bench

Trying to calculate your expenses will leave you with little to no willpower left for innovations.

Shoeboxed works with Bench to make your accounting scary easy. With Bench, Shoeboxed is connected with your bank to reconcile expenses and prepare tax-friendly financial statements.

You don’t need to make one single calculation, as the collaboration of these two apps does everything for you. You never have to categorize receipts or reconcile any expenses. There is absolutely no guesswork, and you don’t have to go through the stress of cross-checking each report because you’ll be able to see an image of the relevant document alongside each transaction. That’s enough proof, don’t you think?

3. Satisfy More Customers by Building a Procedure Checklist for Fulfilling Orders with SweetProcess

SweetProcess helps you systemize your business so you stop doing it all by yourself. Acknowledging orders is a repetitive task and with SweetProcess, you can easily document how those repetitive tasks get done. All you have to do is to create a procedure, share it with a teammate, and keep track as assigned tasks get done correctly.

SweetProcess helps you guarantee quality, even before the task is complete. The procedures are easy to follow, so errors in quality are reduced. This way, you can add more value to your business using well-documented Standard Operating Procedures and then ultimately free up your time.

Take action: If you are tired of doing all the tasks required for your mom and pop shop to function all by yourself, then use SweetProcess to document procedures and create checklists for all those repetitive tasks so that your employees would exactly how to fulfill order correctly.

Please share any processes that you systemize with us in the comments section below!

An Ode to Unscannables

At Shoeboxed, we sometimes receive things besides paper clutter in our Magic Envelope– socks, loose change, hair clips and more. We call them unscannables. Here’s the story of one we got last week.

Here at Shoeboxed, we’ve seen it all. Our Magic Envelopes were designed to be large and sturdy enough to handle even the biggest piles of paper, so it’s no surprise that many of our wonderful customers use them as a catchall for cleaning out their desk or filing cabinet. Whether it’s loose change, candy, a spare sock or random office items like pens or blank post-its– you name it, we’ve probably received it in one of our envelopes. We lovingly call these items unscannables. You may remember a very special unscannable item we received back in 2011 (Hint: it’s illegal, at least here in North Carolina!). We take pride in ensuring that these items make it back to their owners every time (well, besides the above example).

The other day, among the hundreds of Magic Envelopes we received, one envelope came in that included $15 cash. So, we clipped the cash to the envelope and ensured it was sent back to the sender when we finished processing their documents. What we didn’t expect was to have the cash sent back to us! Check out the awesome return letter we received from one of our awesome customers, addressed to our Director of Operations, Sam Glover.

user letter

The entire Shoeboxed team feels incredibly honored and proud to serve awesome customers like this one. Needless to say, this letter made our day and gave us a new energy and excitement for all of the awesome things we’re working on. We have a lot of neat features coming out in the next few months, so stay tuned, and thank you all for being loyal Shoeboxers!