Today, we’re excited to announce a new feature in your online Shoeboxed account. From now on you can chat directly with a customer support representative, right from inside your account!
All you have to do is click the blue “Chat with Us!” bar on the bottom right of your Shoeboxed account, and you’ll be immediately connected with a Shoeboxed employee that can help you navigate your account, give you tips and answer any questions you may have.
Our representatives will be available Monday to Friday, 9a.m. until 6p.m. EST (except on major holidays). If all operators are busy, the “Chat with Us!” bar will be hidden. But don’t worry– you can check back later or send us a quick email at firstname.lastname@example.org!
Please note that our live chat is operated by Shoeboxed US. If you’re a customer of Shoeboxed Australia, please contact them at 1300 00 1333 or email@example.com!
If you have any feedback or questions about our new live chat feature, please reach us 24/7 at firstname.lastname@example.org or give us a shout on Twitter @ShoeboxedHelp.
The Shoeboxed Team
We have always been dedicated to making the Shoeboxed website as easy-to-use as possible. Part of that mission is to provide extensive and helpful support on the site. We provide personal responses to all emails that come in (send to email@example.com) and we answer all our own phone calls (give us a ring at 1-888-369-4269). We don’t use automatic replies, outsourced customer service reps, or automated voicemail robots, all of which seem to be the norm in this day and age.
We think our personal approach has been working out pretty well so far, but we barinstormed how we could make our Department of User Love a little more proactive. I just got through making a new Shoeboxed Info Desk with a couple of other people on the team that includes all our Frequently Asked Questions, which are now organized more logically and are all (hopefully) up to date. We have a new feature that shows the most popular FAQs, which will hopefully give you a little more insight as to what other people on the site are exploring within Shoeboxed, whether it be scanning receipts, trying to log in, or learning more about our company’s history.
The Info Desk also has a recent feed of our blog entries, which often have helpful information about features updates and other Shoeboxed news.
The FAQs are still being updated one at a time, but there are close to 100 up there now, so feel free to browse around. We’ll be integrating this information to relevant pages on the site soon, so if you have a question about the View Receipt page, you’ll be able to get information right on the spot.
Thanks, and let me know what you think at firstname.lastname@example.org.