Are you one of our favorite users who has recommended Shoeboxed to your friends? If so, have you been checking your mailbox daily, anxiously awaiting your snazzy new Shoeboxed t-shirt to arrive?
Well sleep soundly tonight, they’re on the way!
While we admit that we’ve gotten pretty good at taking the work out of paperwork, all of this focus on your receipts and business cards resulted in a slight delay filling shirt orders. So this Saturday we put in a few extra hours carefully folding and packing up several hundred. The entire batch of shirts was then hand delivered to the post office this morning and should be arriving in your mailbox sometime this week!
We apologize for the slight delay but hope that you enjoy being organized in your new Shoeboxed tee. Wear it proudly!
We have always been dedicated to making the Shoeboxed website as easy-to-use as possible. Part of that mission is to provide extensive and helpful support on the site. We provide personal responses to all emails that come in (send to firstname.lastname@example.org) and we answer all our own phone calls (give us a ring at 1-888-369-4269). We don’t use automatic replies, outsourced customer service reps, or automated voicemail robots, all of which seem to be the norm in this day and age.
We think our personal approach has been working out pretty well so far, but we barinstormed how we could make our Department of User Love a little more proactive. I just got through making a new Shoeboxed Info Desk with a couple of other people on the team that includes all our Frequently Asked Questions, which are now organized more logically and are all (hopefully) up to date. We have a new feature that shows the most popular FAQs, which will hopefully give you a little more insight as to what other people on the site are exploring within Shoeboxed, whether it be scanning receipts, trying to log in, or learning more about our company’s history.
The Info Desk also has a recent feed of our blog entries, which often have helpful information about features updates and other Shoeboxed news.
The FAQs are still being updated one at a time, but there are close to 100 up there now, so feel free to browse around. We’ll be integrating this information to relevant pages on the site soon, so if you have a question about the View Receipt page, you’ll be able to get information right on the spot.
Thanks, and let me know what you think at email@example.com.