‘Spirit Week’, Shoeboxed Style

This past week Shoeboxed kicked off our first ever team spirit week! Besides the tacky outfits and quirky team building activities, the purpose of the week was honing in and refining the company’s vision, core values, product offerings and most importantly, customer-centricity.

Shoeboxed TeamA large part of continuing our success is making sure we are keeping up with the needs of our customers and providing them with the best product possible. The Shoeboxed spirit week wasn’t just about connecting with our team — it was about connecting with our customers. Over the past eight years, we’ve been working diligently to build an outstanding product. A product can only be as great as the communication the builders have with its users, which is why Spirit Week was dedicated to pulling the curtains back and working together with our customers in an energized and collaborative environment.

ShoeboxedIn retrospect, our inaugural Spirit week was a huge success and we couldn’t have done it without your feedback. We appreciate everyone who has taken time to speak with us over the past week and we’re excited to get back to drawing board to continue to adapt our products!

If we haven’t talked to you directly and you have something to share, we want to hear from you! Feel free to submit your feedback by filling out this form.

Shoeboxed

 

 

Meet Our Newest Team Member, Colton!

In this month’s Team Spotlight, we interview our newest team member, Colton, who now heads our customer support department as Lead Customer Advocate.

It’s time for everyone’s favorite monthly feature: The Shoeboxed Team Spotlight! Each month we interview a member of our team so you can get to know the people helping you get organized.

In this month’s spotlight, we’re thrilled to introduce another member of the Shoeboxed team:

10270577_713736948678441_2710037300827001684_nColton Roberts, our new Lead Customer Advocate! Colton comes to us straight out of college with lots of awesome internship experience, and we’re thrilled to have him on board. If you contact our support department, make sure to give Colton a warm welcome!

Shoeboxed: Hey Colton! To get started, why don’t you share a bit about yourself?

Colton Roberts: Sure! So I was born in Virginia Beach, VA, and then moved to Greenville, NC, after second grade. I lived there until I graduated high school and moved on to major in Finance and Entrepreneurship at North Carolina State University. GO PACK!

SBX: While we’re sure not everyone in the office will support that statement, it’s certainly great to have some friendly rivalry between the local ACC teams around here. :) Anyway, how did you come to join Shoeboxed?

CR: I was searching for jobs back in May and saw an internship with a startup called Shoeboxed; I was hooked after reading the description, so I checked out the website and applied for Lead Customer Advocate! The team atmosphere and startup mentaility was exactly what I was looking for after interning at a startup during college

SBX: We’re so glad you found us! So how are you adjusting to life in the “real world?” We know it can be tough for some recent graduates.

CR: I’m actually adjusting really well! It’s a lot different than the college life, but it’s not as difficult to adjust when you work at an awesome place like Shoeboxed. Can’t beat the Shoeboxed Team, Darts, and Red Bulls!

SBX: Aw, shucks. We love that company pride. Why don’t you share with our readers what all you do around here?

CR: I’m the Lead Customer Advocate here at Shoeboxed so I’m kind of all over the place, but mostly I’m helping our customers get the most out of the product and keeping them engaged. I’m currently working on some new projects to revamp our online knowledge base and increase our customer satisfaction!  I’ve also been part of the Code Camp here at Shoeboxed where I’ve been learning Ruby on Rails, which is really exciting.

SBX: Nice! Even though you’ve only been with us for about a month, what’s your favorite part of your job so far?

CR: Definitely being able to work on a bunch of different things at once and always having something to do. It is also really awesome talking with our customers and hearing how much time our product has saved them in one way or another, whether it’s saving time or money or something else. Just last week one of our customers told me that Shoeboxed helped to save his marriage!

SBX: Keeping track of expenses can be pretty stressful, but wow! That’s pretty cool– we’ve definitely never heard that before. So outside of your daily duties, why is working at Shoeboxed awesome?

CR: So many reasons! The people here are incredible and the atmosphere is amazing! There are always a couple people down to get beat in darts throughout the day and then get back to work.

photo (9)SBX: You’re right– I don’t know what we’d do without ping pong, darts and corn hole in the office. :) Now, let’s chat a bit about non-work stuff. When you’re not working, what would we find you doing?

CR: Sure. Now that summer is here, I’d say my biggest hobbies are either going to Topsail Island on the weekends or hanging out at the pool with my friends. I also have recently gotten into homebrewing with a couple of my roommates and we’ve been working on the perfect Double IPA!

SBX: That’s really cool! You’ll have to bring some into the office for everyone to try sometime. Now give us your best tip for staying organized!

CR: My biggest way to stay organized is to add everything I have planned into my Google Calendar; it really helps me get all my stuff done on time!

SBX: Same! Google Apps has a bunch of great tools. Now, switching gears a bit, you still live in Raleigh, but our office is in Durham. What do you think about Durham so far– what’s your favorite part?

CR: Definitely the restaurants! I’ve been trying a bunch of different places with my fellow coworkers and am really enjoying that.  Durham is so much different than Raleigh that I want to try to soak up as much as possible.  My knowledge of Durham continues to grow and I’m planning on moving here in July!

SBX: The Bull City has an awesome food scene, and you can’t beat a short commute. :) In closing, give us your six word memoir..

CR: “Well, I thought it was funny.”

SBX: Ha! Good one. Thanks for taking the time to chat, Colton!

Stay tuned next month for an interview with another awesome Shoeboxed team member, and in the meantime, stay organized out there!

 

Shoeboxed Shenanigans: Code Camp Edition

Shoeboxed Shenanigans gives you a glimpse into fun(ny) happenings here at Shoeboxed HQ. In this edition, you’ll learn about our new coding classes for the office!

Shoeboxed Shenanigans is a weekly feature that gives you a glimpse into our lives here at Shoeboxed HQ. Each installment will share a story about our office, the people in it, or something fun we did to take a break from keeping the world organized. Even organized superheroes like us deserve a break every once in a while, right? Anyway, we’re not the most serious group of individuals so read on and enjoy!

Coding is Cool

Shoeboxed is built on a variety of complicated technologies that most people wouldn’t be able to decipher if their lives depended on it. For the most part, the marketing and sales teams here at Shoeboxed are included in that group as well. We didn’t study computer science in college or get our Bachelors degrees in engineering, after all. Most of us studied business or humanities or journalism. We may be relatively tech savvy, but the whole coding thing and making computers talk to one another is way over our heads.

That was the case at least until Shoeboxed Code Camp started two weeks ago.

The goal of Code Camp is to teach those of us who speak English for a living to essentially speak computer. That’s not to say that we need to be able to create the next Google or complete the next round of Shoeboxed web upgrades, but since we work at a tech startup, we should be able to walk the walk and talk the talk.

Enter Code Camp. Our first session involved an introduction by our very own CEO & CTO Taylor Mingos. He laid the groundwork for what we’d be learning in the class, as well as giving us a general overview to coding. After that we started learning at full speed!

From downloading coding programs like Git and typing lines into Terminal (a program that looks like my 90’s computer games came back to life), our brains are getting filled to the brim with new knowledge. Every Tuesday and Thursday our office is converted into a classroom, and developers sit side-by-side with the whole team to guide the way. We work together to expand our skillsets. It’s a win-win on both sides: our sales and marketing teams learn how to code, and the development team learns patience by teaching us newbies without flipping desks over in fits of frustration.

It’s also a welcome change from our normal day to day duties, a chance to step outside of talking to customers or tweeting. But the best part might be that the departmental lines are blurred when it comes to Code Camp. Twice a week we get to hang out with people we don’t get to on a daily basis and learn a thing or two about coding while we’re at it. Maybe one day we’ll be able to build a new product or even just handle technical customer issues without having to ask a developer. Well, a girl can dream.