Thank You from Shoeboxed Customer Support

Thanks to all of our wonderful customers who filled out the Shoeboxed Customer Support Survey. We appreciate it and will use your feedback to improve!

We just wanted to take a moment to thank all of you who filled out our recent customer support survey! We sincerely appreciate you taking a few minutes out of your day to let us know how we’re doing and how we can improve. We read all of your responses and will be using them to make our support department better. The two main comments we received were that we can improve our Help Desk articles and provide more detailed responses to customers’ questions, so we’re focusing on those two improvements and hope you see the change over the coming months. We will send around another survey in a few months to make sure we’re improving!

Overall, we’re excited to announce that our customer support department received an excellent rating by a majority of customers in all four of our key areas: helpfulness, timeliness, friendliness and quality of responses.

If you have a question, concern or issue, don’t keep it to yourself! We’re available via email (help@team.shoeboxed.com), via live chat (click the Chat with us! button in the bottom right corner of your Shoeboxed account during business hours), or via phone at (919) 687-4269. We’d love to hear from you!

The random winner of the Amazon gift card is Rob Thompson. Rob, keep an eye on your inbox for the gift card! If you didn’t win this time, stay tuned to our newsletter for future giveaways and opportunities to win.

Thanks to all of you for being wonderful Shoeboxed customers!

Stay Organized,

Emily and the Shoeboxed Customer Support Team

 

Author: Emily Farrar

At Shoeboxed, Emily focuses on keeping our users happy and engaged. She is a graduate of UNC-Chapel Hill with a degree in Public Relations and an avid Tar Heels fan. She enjoys traveling, staying active and spending time with her six-year-old Maltese, Madam.