5 Tips to Help You Get A Big Project Completed on Time

When you are working on a big project, it can be very beneficial to have a strong team around you. Sometimes, making sure this team is working efficiently can be difficult and so projects tend to fall behind schedule. If you have a big project that needs to be completed and a client that you want to impress, you’ll want to avoid this at all cost. Managing your team and understanding how to get a project completed on time can be very important.

If you’d like to know more about how you can reach that important deadline, keep reading our 5 tips below!

Choose the Right Team

If you are having the opportunity to choose the team for your project, make sure to think carefully about this decision. You’ll want to choose people who can really help the project and people with the individual skills that can make a real impact. It is important to choose people that can offer different skills so that they can help at various points throughout the project. There is no point in choosing a few people who all have the same skills as you’ll waste time with them all working on the same thing. That’s not to say that you shouldn’t have more than one person working on an element but often the old saying of “too many cooks spoil the broth” can be true. Choose a team that works effectively together and understand each other’s skills well enough to get a project completed on time. You’ll also want to choose a team that get on well together as any sort of conflict might slow down the process.

Use A Workflow System

When you have chosen your team for the project, you’ll need to make sure that they are working as efficiently as possible. With a big project, there are often individual tasks that need to be worked on by different members of the team. Sometimes, certain team members can spend too long on menial tasks which can slow down the whole process. If you’d like to try to get your big project completed on time, you can use a workflow system to organize your tasks. One way to do this is to use a Kanban board which uses columns and swimlanes to organize different tasks in a project. Kanban boards can be designed to suit your type of project and you can choose how many columns you would like to have in your own personal one. Tasks will move along the board as they get completed. This is also a great way of ensuring that the workload does not get too heavy and that things that are in progress get completed before other tasks get started on. If you’d like to know more about this type of system and learn what a Kanban board is, make sure to take a look online at websites like Kanbanize.

Improve Communication Channels

Having effective communication between your team members is vital in ensuring that a project is completed on time. It is important that all members of the team are sure of what is expected of them and how long they have to do each individual task. If you are the leader of the team then you need to make sure that you are contactable and that you can answer any questions. This is also important for team members being able to talk to each other and help each other out. Communication is key to any project and you must consider how you are going to communicate with your team effectively if you want to make sure that your big project is completed on time.

Communication is not only important between the team itself but communication with the client is also important. Make sure that you understand exactly what is expected of you and check in with the client every now and again. This will help to ensure that the project is completed to the standard that they would like and that you won’t be left with lots of things to fix at the end of it. Improving communication channels on all ends is important to get a project done quickly and effectively.  

Don’t Waste Time on Small Tasks

If you are in charge of your team, it is likely that you will be the person who completes the small daily tasks. Although these may be important, you should be aware that some of these tasks can be automated. Automating tasks like data summaries, timesheets and expense forms can save you a lot of time. If you are able to have these tasks go on in the background, you’ll find that you can spend time on other important parts of the project. All you need to do is find some software that can help you to complete these tasks without having to worry about them. Take a look online and you are sure to find something that suits the type of project that you are completing. Avoid doing manual tasks that are seen as time wasting and you can help your team complete the project on time.

Set Goals and Deadlines

Although your main goal is to get the project completed on time, it is important that you set smaller goals that you’d like to achieve throughout the project. These can be time measured goals that allow you to monitor if you are staying on track. To do this, you should sit down with your team at the beginning of the project to come up with some of the goals together. You can also involve the client on this to make sure that they are happy with what is going on. Having regular meetings to assess where you are with your progress goals can really help to add some focus to the project. Working towards individual deadlines can make the whole project seem more manageable. Make sure to praise your team if they manage to meet the individual goals as this will motivate them to keep trying hard. A motivated team with goals to reach will help you to get your project completed on time and to a great standard.

Final Thoughts

If you are trying to get a big project completed on time, there are many things that you can do. One of the most important things is choosing your team carefully and making sure that they understand their individual roles and responsibilities. Having a happy, motivated team will help you to get your goals set and reached with ease. It is also important that you make the tasks clear and easy to understand. You can easily do this by using some workflow software like a Kanban board to organize the different tasks that need to be done in order to complete the big project that you are working on. Saving time on small manual tasks can be a very effective way of saving time on your entire project. Automate anything that you can to free up your time, giving yourself more freedom to help your team out. Make sure to plan your project carefully and you will be sure to reach your project deadline.

The Tech Your Business Needs to Improve Customer Service

Customer service is one of the most important components in a business. This is because the profitability of a business is dependent on the satisfaction of the customers. When the customers are happy, they not only buy from you, but you also have better chances of retaining them for the long-term.  Additionally, they act as an advertising tool for your company.

Therefore, as a business owner, it is essential to keep up with the customer demands and serve them well by employing the best technologies. Some of the technologies that you can use include:

Mobile Apps

A mobile app is one of the tools that you can use to boost customer satisfaction. An app gives your customers easy access to information straight from their mobile devices. It is a tool that can boost interactions because the user doesn’t have to key in a website URL every time they need contact with the business. Users will be able to complete transactions with just a few clicks and that speedy and stress-free process makes them happy.

Help Desk Software

This is another tech solution that helps companies to resolve customer issues fast. One of the key uses of the software is ticket management. All the customer tickets are saved in the system with specific tags. It also keeps track of the solution offered. By using helpdesk software, your business can resolve issues faster and more accurately. Additionally, agents will be notified when there is a new ticket and this ensures that no ticket goes unnoticed.

Chatbots

Chatbots can be used in businesses to give customers instant responses. Chatbots can understand the language used by the customer and provide accurate answers. It is an application that is used to give instant replies to queries so that the customer does not have to wait for the next available customer service agent. Some of the areas where you can use bots to improve customer experience include order processing and Facebook Messenger.

IoT

IoT is another tech concept that can help take customer service to the next level. The concept is expected to give businesses a better understanding of the needs and interests of the customers. Decisions made from such insights can boost service delivery, which translates to better customer satisfaction.

Social Media

One of the best places to socialize and communicate with customers is the social media. Consider offering customer support through social media messaging resources such as Facebook Messenger. Additionally, monitor your brand closely and respond to mentions by your customers, both positive and negative. Also, engage customers and prospects by sharing meaningful posts and doing some live videos. 

Website Live Chat

Website live chat is essential for the sake of the customers who require immediate attention. It is a much faster way to communicate with your customers compared to emails. Customers can get their answers as soon as the question is posted. The strategy can be used to attract new website visitors to stay longer and convert.

By investing in the right tech, you will boost customer satisfaction and retention. Remember it is cheaper to retain your old customers than to get a new one and thus invest heavily in those who are already buying from your business. 

7 Strategies for Improving Employee Satisfaction

Looking after employees and ensuring their satisfaction has become one of the biggest issues for companies to address today. With no shortage of job openings for experienced and qualified individuals, companies need to work on retaining their best employees or risk losing them to the competition. Employees who are dissatisfied with their role are not only more likely to grab an opportunity to leave your company; they’ll also be less engaged with their tasks and may be suffering from a lack of motivation. All of these can lead to decreased productivity and a loss of reputation for your brand.

So, it’s clear to see that investing in employees isn’t just good for your workforce; it also has a wide range of benefits for your business as a whole. After all, your employees are crucial to your company – they are the ‘backbone’ that it simply can’t do without. If your productivity is lacking and the passion has gone from your workforce, here are some ideas that you may want to implement to turn things around.

#1. Employee Training:

First and foremost, it’s important to acknowledge that the majority of employees don’t want to be stuck doing the same job all of their life. Offering opportunities for extra training, improvement, and progression within your companies shows employees that you care about their individual career development and want to support them as much as you can in achieving their career goals. Employees who know that you’ll reward what they put in with promotion and career growth opportunities are far more likely to be closely engaged with their work and dedicated to producing excellent results, every time. Training for employees could be in the form of an online university degree, corporate training classes, or on-the-job apprenticeship-style learning. If you are looking at training for companies, you can find in house training options on findcourses.co.uk.

#2. Good Communication:

In addition to an excellent range of in-house training opportunities, clear and honest communication is another big requirement for many of today’s employees. Nobody wants to work for a company which refuses to keep them in the loop about the developments that affect them more than most. Ensure that you are regularly checking in with your employees to keep them up to date with any changes, new developments, and big business decisions that may have an effect on their work. In addition, you should create a culture of clear communication; consider an open-door policy, and make sure all employees know where to go if they have opinions, concerns, ideas or anything else to share. Employees who feel that their views, ideas and opinions are heard and taken on board are more likely to feel valued, appreciated and satisfied at work.

#3. Ask for Feedback:

One of the best ways to determine how to make the work experience a better one for your employees is to simply ask them! Since everybody is different, it’s important to understand that there’s no ‘one-size-fits-all’ method of improving the satisfaction and motivation of all employees. However, you can get a general idea of what the majority of your workforce want by providing them with an employee satisfaction survey or asking them to come and give you their ideas for improvement at any time. Bear in mind that employee satisfaction is something that you can constantly be working on and improving, so don’t limit feedback to surveys only.

#4. Offer Incentives:

Giving your employees something more to work for on top of their basic salary is one of the best ways to boost motivation and improve productivity within your workforce. However, this doesn’t always have to be the opportunity to train and move up the career ladder; sometimes, smaller incentives can work just as well. Incentives, perks, and rewards can make the workplace a more fun and enjoyable place to be, which is just as well since your employees will be spending the majority of their week at work. For example, you could consider offering extra days off, the opportunity to come into work wearing casual clothes, a paid lunch break, or even a nice meal out with the boss to employees who hit their targets for the day, week, or month. If your workforce is made up of various teams, you could even turn it into a friendly competition with small prizes such as boxes of chocolate, bottles of wine, and shopping vouchers.

#5. Health and Financial Benefits:

What can your employees get for working for you that they wouldn’t have access to with a different employer? If the answer is nothing or not much, then you’re putting your company at risk of losing some of its best staff. Today, it’s becoming increasingly important to provide employees with health and financial benefits. For example, it’s now become a legal requirement in the UK to arrange for your employees to pay into a pension; you could take this one step further by offering to pay in more than most employers do. Health benefits are also very attractive to employees; consider teaming up with health insurance companies to offer private health, dental and optical care to your employees and their families.

#6. Appreciation and Recognition:

Sometimes, it’s the smallest things that make a company a great place to work when compared to others. If you’re on a tight budget and are unable to invest significantly in your employees, that doesn’t mean that there’s little you can do to improve satisfaction levels within your workforce and boost productivity as a result. In fact, one of the biggest contributing factors to high levels of employee satisfaction is appreciation and recognition. Simply saying ‘thank you’ to your employees for all their hard work after a long day or week can go a long way in making sure that they know everything they do for your company is appreciated and noticed. Recognising your best employees with small awards ceremonies or an ‘employee of the week/month’ scheme can help to build a better morale in the workplace and incentivize employees to be more engaged with tasks.

#7. Greater Autonomy:

Last but not least, giving your employees more control over their work can lead to higher satisfaction, engagement and motivation levels. Employees who are able to choose working hours, make their own priorities regarding what needs to be addressed and choose where they work from at least some days of the week tend to be more satisfied in their roles and produce better results. It’s for this reason that many companies have evolved to allow employees to work from home where appropriate. Not only is this better for the employee, it can also have several benefits for your company, particularly when it comes to running costs. If possible, allowing employees to work remotely on a permanent basis means that you can avoid hefty investments in buying, renting, and maintaining office space and equipment. Even if you’re unable to let your employees work from home, there are several things that you can do to allow them more control over their work and environment. For example, you could allow employees to choose which tasks they work on during any given day, or which clients they are assigned to dealing with.

Your employees are one of the most crucial and important parts of your business, so it makes sense to invest in their job satisfaction.